At Nathni.in, we aim to ensure your complete satisfaction with every purchase. Please review our cancellation and refund policy below.

1. Order Cancellation

• You can cancel your order within 12 hours of placing it by emailing us at nathni.ind@gmail.com.

• Orders already processed or shipped cannot be cancelled.

2. Refund Eligibility

• Since our jewelry is made-to-order or handcrafted, we do not offer refunds unless:

  • The product is damaged or defective upon delivery

  • You receive the wrong item

3. Return Process

To request a return or refund:

• Contact us within 2 days of receiving the order.

• Provide clear photos of the issue (damaged/incorrect item).

• We will evaluate and respond within 2 business days.

Please do not return products without prior confirmation from our team.

4. Non-Refundable Cases

• Change of mind

• Minor color or design differences due to photography

• Custom or personalized items

5. Refund Method

• Approved refunds will be processed back to your original payment method within 7–10 business days.